When you want to book the room at some hotels, your booking needs to be secured, safe and instant confirmed. That’s why, you will choose some agents online such as Agoda, Booking.com or Expedia, Hotels.com… It is very easy, you just use your credit card to book and confirm your room. When we receive the booking from the agents, we will arrange room for you on our room map with exactly information supplied about name and room type. However, we have no way to contact with you directly and initiative because the agents just supply us some your basic information. That’s why, there were many customers got cheating or scammed at the airport by taking taxis by them selves. We received many complains from the customer that why don’t we come to pick them up from the airport or why don’t you give me some instructions to come to hotel….? Otherwise, all of our rooms are different in design or style. That’s why, some customers complained about room arranging. So, we encourage you to book with us directly. By the way, you will get:
- Instant confirmation: after sending the request on our website, you will get instant confirmation from us. You will received email from us after 1 hour (official time) or 4 hours (non-official time). Our customer service works 24/7.
- Lower rates – better deal: When booking with us directly, we don’t have to pay commission for the third party. That’s why, we can make the price down to 10% with public rate.
- Upgrade room if available: for sure, we will offer you free upgrade room if the higher room available.
- Get more complementary: we can make your room better with some offers from us such as flower, wine or sometime airport transfer… for free. This is not included in the room rate if you book with some agents.
- Choose your room as you like: you will get instruction from us with room description so you can choose your room style as you like if available. If you book with some agents, we will arrange your room randomly.
- Booking status update: we will send you the booking status if something changes. You will received all information needs for a pleasant stay.
- More information: we also update to you the instructions to come to Hanoi Old Quarter hotel, arrange airport car service or get advises for the tour which makes your vacations becomes wonderful.
- Secure information: your personal information will be kept in confidential when booking with us directly. We do not allow to share with someone. All the important information such as your credit card info, passport… will be deleted when you finish using our service.