HOTEL POLICIES AT HANOI OLD QUARTER HOTEL
The confirmation is legally if using the form at Hanoi Old Quarter hotel and signature and stamped from our owner company. This form will be sent to customer when all the payment required is done.
All bookings with Hanoi Old Quarter hotel requires at least 30% grand total of package. When you made the bookings with the agents whose don’t requires deposit, we will charge a small amount on your card which supplied when you made the booking to confirm your stay. We will report you when we charge and refund you right away if your card is legally.
2. Payment methods
– We accept payment by credit card (VISA, Master). By this type, we will charge 3% total value of transaction.
– You can pay by cash: Vietnam Dong, USD, EUR, Pound, AUS dollars. The exchange rate will be calculated by bank rate.
– You can also pay by bank transfer. Please request our Sales Department to get the bank detail.
3. Conditions to stay.
– You must show your passport, Vietnam ID card to the receptionist when you do check in at Reception Bar. Your passport might be keep some hours for declaring information for Immigration Department. We do not allow someone stay at Hanoi Old Quarter hotel without passport. In case of that, your booking will be cancelled and presented as No-show.
– We accept extra person stay in the room depended on room conditions. You need to register the extra person and pay for that.
– We do not require full payment when you arrive to our hotel. If you stay for long, you have to pay for each 3 days.
– Luggage store at our hotel is free of charge, you can leave your luggage at our hotel maximum 3 months. Your luggage will be stored in locked luggage room. Please register with receptionist and get the luggage tag. .
4. Introductions during stay.
– Phone number of reception: 100
– Breakfast time: From 6.30am – 9.30am. You will select the food with the introductions of the waitress. Probably, breakfast is included in the room rates. If extra person, we will charge 4 USD/person
– WIFI: It is free of charge. It is free of charge. In our hotel, each of floors has different WIFI name, but we use only 1 password. WIFI Password will be updated by receptionist when you do check in
– Complementary in the room: 2 bottles of water on the top of table, 2 small bags of tea and coffee.
– Wake up service: Free of charge. Please register the time with receptionist or Customer Service Manager.
– You will be penalty if you break the facilities in the hotel. The amount of money is based on the price of items in the market.
– Airport transfer is available. Please register the departure time, we will arrange car to pick guest up on time. This service costs 18USD/way (4 seats car) and 20USD/way (7 seats car).
– Tour service is available at our hotel. Please tell to the travel consultant at the hotel, you will get right options